Booking and Customer Information
Customers must provide complete and accurate details including name, phone, address, pin code, and waste type/quantity.
Pickup Process and Verification
Riders will verify OTP, inspect, weigh, and document waste with photo uploads.
Prohibited and Illegal Waste
Wastix does not accept hazardous, medical, toxic, flammable, or criminal-related waste. Legal action will be taken against violators.
Pricing, Weight & Additional Charges
₹50 minimum visit fee. Charges apply for incorrect segregation, multiple locations, and final digital weight is binding.
Rescheduling and Missed Pickups
Extra rescheduling fee applies. If missed, ₹50 still charged.
Customer Conduct
Respectful behavior is required. No direct negotiation with riders.
Legal Liability Disclaimer
Customers are fully responsible for the legality and safety of waste.
Amendments
Wastix may update terms anytime. Continued use implies agreement.
Jurisdiction
Governed by Indian law. Disputes fall under High Court of Delhi.
Note: Prices are subject to change. Final rates will be confirmed post review and negotiation with a Wastix executive.
Rider Terms and Conditions
Customer Interaction & Conduct
Riders must be polite. No price/waste negotiations allowed.
Pickup Verification Process
OTP required. Inspect, weigh, photograph, and upload all data accurately.
Handling Improper or Scattered Waste
Notify support and proceed only after Wastix approval.
Prohibited and Illegal Waste
Do not touch or collect banned items. Report immediately.
Rescheduling and Customer Unavailability
Mark status in app and upload proof. ₹50 fee still applies.
Data Accuracy and Reporting
Accurate weights, photos, and notes are mandatory.
Drop Point Image Upload and Responsibility
Waste must be left only at approved drop points with photo proof.
Liability and Responsibility
Riders must not change service terms or handle payments.
Termination and Review
Violations may lead to suspension or legal action.
Jurisdiction
Governed by Indian law. Disputes under Delhi High Court.
Direct Dealing and Policy Violation
Off-platform dealing is banned. Strict action for violators.
